FAQs

Yes, AE Tactical does sell directly to agencies, products and brand may vary from the e-commerce offering. For further details please contact our customer service team directly at support@shopaetactical.com

At AE Tactical, we understand the unique needs of law enforcement agencies and public safety professionals. Choosing us as your trusted supplier ensures you receive unmatched service, industry expertise, and a commitment to your mission. Here's why AE Tactical is the right choice for your agency:

1. Exceptional Customer Service
We pride ourselves on delivering outstanding customer service tailored to your agency's needs. Our dedicated team is here to guide you through every step of the purchasing process, from product selection to order fulfillment. We prioritize your satisfaction and work diligently to ensure you receive the best possible experience every time you shop with us.

2. Industry Expertise and Relationships
With years of experience serving law enforcement and public safety professionals, AE Tactical has a deep understanding of the demands and challenges your agency faces. Our strong relationships with leading brands and manufacturers allow us to offer the most reliable and innovative products on the market. We are committed to equipping your team with the tools needed to perform at their best.

3. Comprehensive Product Selection
We offer a wide range of high-quality products designed specifically for law enforcement agencies, including tactical gear, firearms, ammunition, body armor, non-lethal equipment, and specialized tools. Our curated selection ensures you’ll find exactly what your agency needs to stay prepared and effective in the field.

4. Prime Location in South Florida Located in Miami,
AE Tactical is strategically positioned to serve agencies across South Florida and beyond. Our retail store provides a convenient location for local professionals to explore our products, receive personalized assistance, and quickly fulfill their operational requirements.

5. Trusted Partner in Your Mission
AE Tactical is more than just a supplier—we’re a partner committed to supporting your agency's success. We strive to build lasting relationships with the law enforcement community, ensuring we’re always there to meet your needs and adapt to evolving challenges.

When you choose AE Tactical, you’re choosing a company that values integrity, excellence, and the critical work your agency does every day. Let us provide the tools, expertise, and support you need to protect and serve with confidence.

AE Tactical does not offer price matching, or credit adjustments due to sales or price changes.

Any discounts or offers extended to end users will be announced via email or through promotional materials on the shopeaetactical.com website. There is no standing discount offer for law enforcement, public safety, military, or other groups. To find out about upcoming sales or promotions, please sign up for the AE Tactical newsletter using the form on the bottom of any page on our site.

Once your order has been placed, it will be processed and shipped within 2 business days. If your order is placed after 1 PM, we cannot guarantee it will begin processing until the next business day. Orders placed on Friday after 10 AM, Saturday, Sunday and Holidays will be processed within 48 hours of the next business day. For any orders requiring customization, please allow up to 5 additional business days for processing.

Once an order is placed, we cannot guarantee cancellations or changes to an order. If you do need to make a request for cancellation or change, please contact customer service within one hour of placing your order, and we will work with you to make any accommodation possible. Requesting an order change could result in a 24-48 hour delay in processing and shipping your order. If your cancellation or change cannot be accepted, please follow our return and exchange policy. If you would like to add new items to your order, please place a new order at shopeaetactical.com. If your order has already shipped, please manage your delivery through your customer account via shopaetactical.com or directly through the courier using the supplied tracking information. This service allows you to view all inbound deliveries, reroute packages to a different address, sign for packages, or provide specific delivery instructions for delivery.

Most shopeaetactical.com orders are shipped using FedEx, UPS or USPS. Once your order is marked as shipped, you will receive it within the selected delivery timeframe. Ground service orders typically arrive within 5-10 business days.

shopeaetactical.com has partnered with trusted third- party logistic companies, to fulfill orders for our international customers, this service will be on steam in Winter 2025. For all immediate internation orders and export enquires please contact our customer service team at support@shopaetactical.com

No. All shopeaetactical.com orders must ship to a physical address.

Yes. AE Tactical, LLC has a storefront/ retail location located in the Miami area. All online orders will ship from our warehouse in Miami for your collection.

All shopeaetactical.com orders must be made with a credit card, PayPal account, or with any other option provided on the platform. If you would like to purchase AE Tactical products through purchase order, please contact our customer service team at support@shopaetactical.com

AE Tactical, LLC offers returns within 30 days for a full refund. Last Chance or Closeout items and customized items are final sale and cannot be returned. Customers can return items with their preferred carrier or with a prepaid FedEx label. Shipping and handling charges of $9.99 or $29.99 (AK/HI/US Territories) will be deducted from your refund for use of our prepaid label. Refunds are credited to your original form of payment and may take up to 10 business days. The following items are not eligible for return. • Customized items (i.e. items with stock logos, hemming or added hoods). • Items that have been worn, altered, laundered or no longer have tags or original packaging. • Last chance outlet items. • Items not purchased on Blauer.com. For returns of Blauer items not purchased through Blauer.com, please contact the retailer where the item was purchased.

AE Tactical offers a one-time complimentary exchange on full priced items. Exchanges are only eligible for items that are the same style and price and must be requested within 30 days. Outlet and sale items, customized items, and items shipped to HI/AK/US Territories are not eligible for exchange.

To initiate a return or exchange, please: • Email returns@shopaetactical.com or • Call customer service at 800-225-6715 during business hours (M-Thu, 8 AM – 6 PM; Fri 8 AM – 4 PM EST).

Please visit https://shopaetactical.com/pages/terms-of-use for more information